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Cukrovar Zvoleněves a.s. is committed to responsible business conduct.
We welcome reports and complaints about any suspected injustice, harm or fraud linked to our company, including environmental harms, whether in our own operations or our supply chain.

How to submit a grievance
Email: quality@czv-group.com (please use subject: “Grievance / Complaint”)
Alternatively: info@czv-group.com
Phone (urgent matters): +420 312 583 044

• Post:
  – Company headquarters: Kabátníkova 105/2, 602 00 Brno, Czechia
  – Factory site: Zvoleněves 86, 273 25 Zvoleněves, Czech Republic

You may submit a grievance anonymously.
If you provide contact details, we can acknowledge receipt and update you on progress.

What to include (recommended)
• What happened and when (date/time)
• Where it happened (site/location)
• Who is involved (if known)
• Any evidence (documents, photos, references)
• What outcome you seek (requested remedy)

Follow-up and tracking (how we handle your grievance)
1) Acknowledgement: We aim to confirm receipt within 7 working days (if contact details are provided).
2) Registration & records: Every grievance is logged in a confidential grievance register and assigned a unique reference number. The register records the date received, topic/category (incl. environmental harms), status, actions taken, responsible person, and closure date.
3) Assessment & investigation: We assess the allegation and investigate as appropriate. We may request additional information.
4) Response & corrective actions: Where relevant, we define and implement corrective measures and document the results.
5) Closure: We aim to close cases within 30 days where feasible. If more time is required, we will provide interim updates (when contact details are available).
6) Appeal/escalation: If you disagree with the outcome, you can request a review by senior management.

Confidentiality and non-retaliation
We treat reports discreetly and prohibit retaliation against anyone raising a concern in good faith. Personal data is handled in line with applicable data protection requirements.

Record keeping
We keep records of grievances and follow-up actions in our register and periodically review trends to improve prevention and corrective action.
 

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